# Refund Policy

> Klevo's 7-day free trial, the 30-day refund on annual plans (minus one month at the full monthly price), plan changes, voice credit packs and billing errors.

Canonical: https://klevo.si/refund-policy

Legal

Last updated November 4, 2026

This is the Free Trials, Billing & Refunds section of the [Terms of Use](https://klevo.si/terms), on its own page.

Last updated: November 4, 2026

**Monthly plans.** Your first Pro or Ultra subscription starts with a 7-day free trial. You aren’t charged when you sign up. Cancel before the trial ends and you pay nothing. After the trial, the plan renews automatically every month (Pro $19/month, Ultra $49/month) and payments are non-refundable: you had 7 days to try it and cancel at no cost.

**Annual plans.** Annual plans start with the same 7-day free trial. After the first annual charge, you have 30 days to ask for a refund. The refund is what you paid minus one month at the full monthly price (not the annual price divided by 12). The same 30-day rule applies to every annual renewal charge. After 30 days there is no refund, but you can turn off auto-renewal and keep your plan until the end of the year you paid for.

- Worked example: Pro annual is $149 and the full monthly price is $19, so a refund requested within 30 days is $149 − $19 = **$130**.
- Ultra annual is $399 and the full monthly price is $49, so the refund is $399 − $49 = **$350**.

**Plan changes.** Upgrades (Pro to Ultra, or monthly to annual) take effect immediately, and you’re charged the prorated difference now. You can ask for a refund of that prorated upgrade charge within 7 days. Downgrades (Ultra to Pro, or annual to monthly) take effect at the start of your next billing period (for annual plans, at renewal); there are no refunds or credits for downgrades. You change plans from your [account](https://klevo.si/app/account#plan), which shows what happens before you confirm.

**Voice credit packs.** Voice credit packs are one-off purchases. A pack is refundable within 7 days of purchase only if none of its credits have been used. Once you use any credit from a pack, it’s non-refundable. The monthly voice credits included in Pro and Ultra aren’t a pack: they follow the plan’s rules. Your monthly credits are always spent first, then your packs, oldest first, so an unused pack stays untouched.

**Billing errors.** A duplicate charge, or a charge caused by a technical error on our side, is always refunded in full.

**Chargebacks.** If you open a payment dispute (chargeback) with your bank, your account is suspended until the dispute is resolved. Please write to us first: we answer billing questions quickly.

**How to cancel.** Go to your [account](https://klevo.si/app/account#billing) and click **Cancel subscription / Manage billing**. That opens Stripe’s billing page, where you cancel. Your plan stays on until the end of the period you paid for (in a free trial, it ends with the trial and nothing is charged). The trial reminder email also has a one-click cancel link. Your videos stay downloadable after a plan ends.

**How to ask for a refund.** Email [support@klevo.si](mailto:support@klevo.si) from the address you used at checkout, with your Stripe receipt number. Approved refunds go back to the original payment method through Stripe; your bank may take a few business days to show them.

**Earlier purchases.** Subscriptions and purchases made before November 4, 2026 keep the terms in force when they were made. This includes active free trials and founder lifetimes.

Questions? [Contact support](mailto:support@klevo.si)